We know that when you’re selling an old phone, getting the best bang for buck matters. Our Best Price Guarantee is designed to make sure you don’t miss out. Here’s how it works:

1. If you’ve found a better cash offer from a competitive Aussie phone buyer, simply contact our Help Centre with the details.
2. We’ll verify the offer and, if it meets the criteria, we’ll beat it by 5% (up to $30).
3. Your payout will be adjusted to reflect the new, higher price once your phone is received and confirmed.

To keep things simple and fair, you’re competing offer must:

• Be from a registered Australian company.
• Be a cash offer (we don’t match store credit deals).
• Show the date and time the quote was provided.

Please note that the Samsung S24 series is currently excluded from the price beat program.

Ready to make the most of your trade in? Check out how our process works for a full step-by-step.

We want to to be transparent about how our mobile price beat guarantee works, so here are the key conditions at a glance:

• The offer must come from an Australian company that buys phones for cash.
• The competing quote must apply to the same model and condition of phone.
• Offers for in-store credit don’t qualify. It’s cash only.
• You’ll need to provide a clear screenshot showing the quote, including the date and time it was issued.
• The maximum additional payout from a price beat is $30
• Price beat claims must be submitted before your sale is finalised.

Not sure if your offer qualifies? Contact our Help Centre and we’ll happily guide you through it.